Anyone who meets our required monthly order quantity is eligible for our premium plans. These plans are designed for customers who place frequent orders and want to benefit from exclusive pricing and perks.

Yes, for the very first time, we require pre-payment to verify your account and complete the setup process. Additionally, we may require pre-payment or a deposit depending on the agreed pricing structure. This ensures that we can prioritize your orders and maintain efficient service.

No worries! We always prioritize our customers' satisfaction. If you do not meet the required monthly order quantity, we allow you to re-establish your order frequency within the next 60 days. During this period, you will still be charged based on your selected premium plan.

Yes! Once you meet the required criteria again, you will automatically be charged according to your selected premium plan’s pricing.

No, your account will never be suspended solely for not meeting the monthly order requirement. However, if you have outstanding invoices for more than 45 days, your account may be temporarily suspended until the payment is cleared.

To apply for premium pricing, simply contact our sales team at hello@sewingfloss.com or reach out to us through our contact page.

Yes! Premium pricing customers may receive priority processing, dedicated customer support, and exclusive offers on bulk orders.

Absolutely! We are open to discussing customized pricing based on your business requirements and order frequency.

We require a minimum pre-payment based on your selected premium plan:

• Starter Plan: $120
• Essential Plan: $610
• Premium Plan: $808

Please note that these amounts are non-refundable and non-transferable.

Yes, if your order quantity exceeds your selected plan, you will be eligible for the upgraded plan. Additionally, all your unpaid orders will automatically be adjusted according to your newly eligible plan.